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Nordstrom COVID-19 Update



Sharing Our Latest UpdateWe're looking forward to reopening our stores at selected locations.
Over the past several months, we've worked to bring you the service and convenience you need in new ways. And now as we look forward to reopening our stores, we want to be sure the approach we take is a thoughtful one. Your health, and the health of our employees, are our top priorities—and we're doing everything we can to create a store environment that's safe for everyone. We appreciate your understanding as we work to do so—we're better together and can't wait to see you.
Left: Pete and Erik Nordstrom.
Right: Nordstrom tailor sewing a COVID-19 mask.

Nordstrom is committed to protecting the health and safety of our employees, customers and communities.While our U.S. and Canada stores are currently closed to help slow the spread of COVID-19, we're looking forward to reopening our stores at selected locations. As cities and states begin to share their plans to reopen, here's an update on how we're thinking about our stores.We remain open and ready to serve you through our apps and online at,, HauteLook and At selected stores, we're offering safe, contactless curbside services for online orders as local regulations permit. Due to increased volume and the impact of COVID-19, we are experiencing delays in returns processing, and your order may take longer than usual to arrive. Additionally, our call centers are experiencing a high volume of customer calls and wait times may be longer than usual.We are living in very difficult times and there are many unknowns. What we do know is we have been around for 119 years, and the strength of our culture and the loyalty of our customers are what have sustained us through tough times. As a family-run company, we consider our employees and customers part of our family. We are here to serve you and to support you, and we will get through this together.We are taking steps to support our employees who are not working at this time, and we are taking precautions to create a safe work environment at our distribution and fulfillment centers that remain open. We are also looking at unique ways to help in our communities and highlighting how others can join together to make a difference. Read on for answers to frequently asked questions and to learn more about our ongoing efforts

Shipping & Pickup

Are stores currently open?
We've continued to follow updates on COVID-19. Based on the latest guidance, to help do our part to slow the spread of the virus, we've made the decision to temporarily close our stores

Can I still shop online?
Yes! and the Nordstrom app are available and ready to help you find what you need during this time. As always, we offer free shipping for online orders. 
Can I pick up my online order?
Contact Us

If you have any concerns or questions not answered here, don't hesitate to contact us. Due to the current situation, our call centers are experiencing a high volume of customer calls and emails, and wait times and responses may be longer than usual.

U.S.: 1.888.282.6060

Canada: 1.877.794.5304

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